Frequently Asked Questions

We currently support all major UAE operators:

• Etisalat
• du
• Virgin Mobile

Recharges are typically processed instantly after successful payment. In rare cases, it might take up to 15 minutes. If you don't receive your recharge within this time, please contact our support team.

We accept various payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

Yes, all payments are processed through secure payment gateways with SSL encryption. We don't store your card details on our servers. Our platform is PCI DSS compliant to ensure maximum security for your transactions.

If your payment fails, no amount will be deducted from your account. You can try again with the same or different payment method. If money was deducted but recharge failed, it will be automatically refunded within 5-7 business days.

Creating an account is easy:

1. Click on the "Register" button
2. Fill in your personal details
3. Verify your email address
4. Set up your password

You can also register using your Google or Facebook account.

To reset your password:

1. Click on "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for reset instructions
4. Click the reset link and create a new password

Yes, you can save multiple mobile numbers in your account for quick recharge. To add a number:

1. Log in to your account
2. Go to "My Profile"
3. Click on "Add Mobile Number"
4. Enter the number and save